Oro / Legal
Refund Policy
Effective 7 October 2026
Oro is operated by Gabriel Orlandi Moro. Paid subscriptions and credit purchases are not yet available. The policy below applies when paid offers launch.
Section 01
First payments and top-ups
Oro's voluntary policy offers a full refund when requested within 14 days of the first subscription payment or a top-up purchase, provided no more than 10% of the credits included in that purchase have been used.
Section 02
Renewals and billing problems
Subscription renewals are normally not refunded for partial periods under this voluntary policy. Billing errors or a service failure on Oro's side are refunded or credited.
Section 03
Paddle and your rights
For purchases processed through Paddle, Paddle acts as the merchant of record and processes payment refunds. Paddle may grant refunds under its own agreement and applicable requirements, including a refund requested within 14 days of the latest subscription renewal where Paddle determines one is appropriate. Oro's usage and renewal conditions do not restrict Paddle's authority or any rights you have under applicable law.
Section 04
Cancellation and purchased credits
When paid subscriptions launch, you can cancel at any time. Cancellation takes effect at the end of your paid period, and your current plan and credits remain usable until then. Purchased top-up credits keep their original twelve-month expiry across cancellation and plan changes.
Section 05
Upgrades and downgrades
Paid upgrades take effect immediately after successful payment. You pay the prorated price difference for the remainder of the period and receive the difference in the included credit allowance. Downgrades take effect at the next renewal, with your current plan and credits preserved until then.
Section 06
Generation credits
Failed or undelivered generations return their Oro credits automatically. A return of generation credits is separate from a payment refund.
Section 07
Request a refund
To request help with a refund, contact gabriel@oro.tools or use Paddle's buyer support at https://paddle.net.
Questions about these terms can be sent to gabriel@oro.tools.